Our web-based management portal is written and developed in house by our team of technology experts. Encrypted, secure, and private, it allows you to look behind the service we provide to gain real insight into your organisation's demands on IT.
Access to our management portal is included free-of-charge to all customers.
As an IT Support customer you can monitor our performance against our two main KPIs. We publish our overall performance across all of our customers here, but within the portal you can view the same statistics personalised to you.
You can unlock insights into the nature and frequency of your IT problems with detailed analysis of all issues raised with our IT Support & Helpdesk service.
Analyse raised issues by:
You account manager will work with you to identify trends and help eliminate perennial problems once and for all.
As a customer you can view a complete workstation inventory within the portal, including breakdowns of your estate by manufacturer, operating system and device type.
Our Hardware assurance service allows you to view the age of all workstations and set life cycle policies to schedule a rolling upgrades.
You can review all of your invoices and a current statement of account securely at any time, and dig deeper into your IT spend to see historic trends with out Cost Explorer tool.