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Products & Services

Our range of managed services provides everything you need to run a modern and secure IT function for your business.

We define our services along Microsoft Solutions Partner designation lines, addressing the needs of your users, your infrastructure and your information security, both within the Microsoft stack of products and beyond, all underpinned by our market-leading intelligent analytics and reporting tools.

Find out more about each service area in the detail below.

We also offer access to market-beating discounts on Microsoft 365 and Azure products as a Microsoft Direct Bill Cloud Solution Provider.


Supporting your users

Modern Work

Our Modern Work Team supports all of the systems with which your users interact, centred on the Microsoft 365 suite of applications, wherever and however your users are connected.

At its heart is our market-leading Helpdesk service, manned by our team of dedicated Microsoft certified technicians, ready and waiting to take on any and all issues raised by your users.

Microsoft Windows Microsoft 365 Microsoft Office Microsoft Word Microsoft Excel Microsoft Outlook Microsoft Teams Microsoft Sharepoint Microsoft OneDrive Microsoft Defender
  • Experts in Microsoft and beyond
  • 4 out of every 5 issues resolved same-day
  • Open 7am to 9pm, Monday to Friday
  • Device management and policy enforcement
  • Hardware Assurance & Inventory
  • Migrations to Microsoft 365

Supporting your equipment

Infrastructure

Our Infrastructure Team supports all of your IT equipment behind the scenes, centred on Microsoft Windows Server, both on-premise and within the Microsoft Azure cloud.

Whether your infrastructure is in the cloud, on on-premise, or a mix of both, our Infrastructure Team have the skills needed to support and maintain it - anywhere in the world.

Microsoft Windows Microsoft Azure Dell Ubiquiti Networks Draytek
  • Microsoft Windows Servers
  • Migrations to Microsoft Azure
  • On-premise virtualisation with Microsoft Hyper-V
  • Support for all of your network infrastructure

Protecting your investment

Cybersecurity

Our Cybersecurity Team protects your entire IT estate, identifying and defending against all malicious activity from both within your network and the wider world at large.

We offer a complete range of cybersecurity services, including risk identification and assessment, security policy and planning, penetration and vulnerability testing and a real-time monitoring and response team.

Microsoft Defender Sophos Ubiquiti Networks Cyber Essentials
  • Identify your cyber risks
  • Fight back with a cybersecurity plan
  • Prevent cybersecurity incidents through policy
  • Test your defences regularly
  • Deploy the latest tools
  • Defend against attacks in real-time
  • Exceed the nationally recognised Cyber Essentials standard

Fueling your understanding

Analytics

Unlock the data behind our services and gain new transparency and insights into your IT with our range of tools and reports, free-of-charge with all of our service offerings.

Our web-based management portal is written and developed in house by our team of technology experts. Encrypted, secure, and private, it allows you to look behind the service we provide to gain real insight into your organisation's demands on IT.
  • Monitor key performance indicators
  • Analyse and review all support issues
  • Workstation inventory and hardware assurance
  • Paperless billing and cost analysis

Reducing your costs

Microsoft 365

We guarantee we'll beat your current deal when you switch to paying for your Microsoft 365 products with us.

We work closely with Microsoft to ensure we can always deliver the best possible prices on Microsoft 365 licences to our customers, significantly below retail. Below are some example savings, but whatever you are currently paying, we guarantee to beat your current deal!

Microsoft 365 Microsoft Azure
  • Monthly savings on Microsoft 365 and Azure
  • Straightforward and quick
  • Industry-leading portal
  • Trusted and secure

ctm always provides very good service.

Would you like to know more?

Contact us today to find out how we can help!