Our IT Support team ensures your users are productive and your computers run smoothly.
Providing you a dedicated telephone, email and live chat help desk, our technicians can connect securely to your users to diagnose problems, with over 80% of IT Support issues resolved same-day.
Pricing is based on the size of your IT estate, with three-month rolling contracts, financially backed by a Service Level Agreement.
Our primary KPI on help desk is to resolve at least 80% of IT Support issues raised by our customers same-day, and we consistently achieve this.
We publish our latest performance stats right here on our website, and you can monitor your own personal statistics within our management portal.
We're offer our customers our full help desk IT services for up to 14 hours per day, from 7:00 am to 9:00 pm Monday to Friday, with 24/7 emergency IT Support coverage outside of those hours. You can choose from one of four help desk packages, depending on the best fit for your business.
| Monday to Friday | 07 | 08 | 09 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Standard Help desk | 9am to 5pm, 8 hours | ||||||||||||||
| Early Help desk | 7am to 5pm, 10 hours | ||||||||||||||
| Late Help desk | 9am to 9pm, 12 hours | ||||||||||||||
| Comprehensive Help desk | 7am to 9pm, 14 hours | ||||||||||||||
Account administrators within your business can monitor key statistics and performance indicators on our service at any time via our secure management portal, including:
Contact our IT Support team however suits you best, via phone, email or our bespoke live chat system.
We aim to answer all calls within three rings, emails within fifteen minutes and our live chat is always manned and ready for a near-instant response.
Find out how we can help, we're ready and waiting to answer your questions.