Simply the best IT Support for Business
Our IT support team ensures your users are productive and your computers run smoothly with over 80% of issues resolved same-day.
Is it time to switch IT Providers?
In this blog article we delve into some of the signals to look out for that suggest your IT support provider may not have delivered the best support in these times of emergency.
What should you have expected from your IT provider?
Businesses are now returning to a some sort of normality; we look back over the lockdown to talk about what you really should have received and expected from your IT provider.
Remote Working
Over the past few months, we have seen a huge increase in the demand for enabling remote working. In these challenging times, we have seen roles that used to be fixed to offices only, switch to remote working, with companies embracing their staff working from home.
Best Practice Guide for SME IT Part 2: Devices
Once we are happy with the identity of a user, how do we know the device is virus free, secure and encrypted? Is that it or is there more we can do to ensure we trust a device?
Best Practice Guide for SME IT Part 1: People
Each person, each user of the IT systems, has an identity for one or more systems and herein is one of our first common problems: Each person has several identities as far as the IT systems are concerned. This is a problem if it's left unchecked.
Best Practice Guide for SME IT: Better IT Systems
It’s important to understand your current IT system, take steps to protect your data and improve your overall IT environment. Let us guide your business to a world of better IT!
Charity of the Year 2020
Each year we work with one local charity to raise awareness and funding for the amazing work they do. After a fantastic series of events in 2019, we’re really looking forward to supporting our 2020 charity of the year.
Lacking transparency from your current IT provider?
Our management portal, written and developed in-house by our team of technology experts, is encrypted, secure, and private. Allowing you to look behind the service we provide to gain real insight into your organisation's demands on IT.
ISO 9001:2015
I am incredibly proud to announce that ctm IT Support is now a BSI ISO 9001:2015 certified firm!
Cyber Security
Take steps to protect yourself and your data security online. The firms you deal with have a responsibility to do this, but there are things you can do to help.
Basic Computer Maintenance
At ctm IT Support, we are often asked, what can users do themselves to keep their workstation running as “healthy” as possible. Here are a few things you can try.
Investors in People Gold
I'm incredibly proud to announce that yet again, ctm IT Support, has achieved Investors in People Gold!
New ctm IT Support Account Managers
We are pleased to announce the appointment of two new members of staff here at ctm IT Support, both will be working closely with Rupert on account management and business development.
New! Live Chat IT Support
We’re very proud to announce the launch of Live Chat IT Support.
If you're an existing client, please visit: https://my.ctm-it.com and click Chat Now.
Microsoft Enterprise Mobility & Security E3
Many of our clients have Microsoft Enterprise Mobility & Security E3 subscriptions and, together with Office 365 and Windows 10 Pro, forms the core of a 100% cloud first infrastructure.
Office 365 Advanced Threat Protection
If you’re getting junk email, phishing attacks and general spam, there’s an excellent Microsoft subscription that could help nicely: Advanced Threat Protection!
Where are the ctm Opinions and Blogs?
On our old site, we had a section called Our Opinions which we updated daily with new articles, how-to documents and news snippets.
Microsoft Multi-Factor Authentication
Traditionally a username and a password combination were good enough to authenticate you against a system. But that’s no longer good enough.