Working at ctm

We think that ctm IT Support is a great place to work.

Whether you're a seasoned veteran or a keen-as-mustard novice, if you have a passion for all things IT and are looking for your next challenge, we'd love to hear from you.

Need convincing? Here's five good reasons to go for it!

1 We're people focussed and addicted to teamwork

We love working together in teams, everything from pairs upwards. We believe a problem shared is a problem halved. You'll kick off every working day with our team scrum to discuss the day ahead, share knowledge and compare notes, teaming up with others to crack even the toughest challenges our customers have for us.

Ben Armitage, Senior Technician
"Working with the team is great, you are never far from a colleague who can help."
Ben Armitage, Senior Technician

We don't like too much top-down management, we think it can stifle personal responsibility and initiative, so while we do have a structure and procedures to follow, you'll be encouraged to speak your mind and offer your opinion, even if you're just starting out.

2 You'll learn more in one year with us than in five in most other jobs

It's a bold claim, but if you're looking for a fast-paced environment that will shift your skills development into top gear, you've come to the right place. As we serve many customers, each with different needs and systems, you'll be exposed to a wide range of technologies from day one.

Knowledge, skills and progression are part of our DNA. You'll have opportunities to work on formal Microsoft certifications, develop your customer service techniques and, if you fancy it, management skills. 

Dan Lindsay, Senior Technician
"I learnt more in my first 6 months at ctm than I did in the 3 years I spent at college!"
Dan Lindsay, Senior Technician

If you're an ambitious type and want to progress into a leadership role then we can help you develop the skills and experience to make the step-up into management.

We're pretty good at it too. Our three most senior team members - our General Manager, Operations Manager and lead IT Support Engineer - all started with us in entry-level positions and worked their way up with our support. 

3 You'll get to play with some pretty cool tech

We believe in having the right tools for the job and don't scrimp when it comes to kitting out our team. You'll have your own double-head workstation with wireless desktop that you'll use to access our customer systems and range of internal software tools.

As we tackle projects as well as support we have brand-new servers coming through the office on a weekly basis, so there's no shortage of chances to pop open the case on the latest server-grade kit too.

Martin Noble, Engineer
"You won’t get stuck just supporting the same ageing servers, there’s always new kit on the bench here."
Martin Noble, Engineer

Plus we're always developing our tools, so if you have a creative flair and want to help us design better hardware or software solutions, grab a whiteboard pen and join the discussion!

4 We'll make sure your hard work is well rewarded

As well as a competitive salary you'll receive access to our market-leading benefits package, including a profit share, matched pension contributions of up to 4% of your basic pay (1% better than most other firms) and more.

You'll also be able to take advantage of our flexi-time scheme to help smooth out your hours. If you have to work late (we'd rather you didn't, but you know how IT can be), we'll let you claim your hours back and go home early on a quiet day in return.

Rupert Davey, General Manager
"I started in 2003 as a Technician and now I'm running the show. You can really grow here!"
Rupert Davey, General Manager

We like to say thank you in small ways too, so you'll not be short of invites to team social events and activities. Our foosball table and Guitar Hero are always waiting after a hard day to help you blow off some steam!

5 You'll be joining a growing team that strives to improve

We're fixated on improvement, we can't get enough of it. We love nothing more than to find a way to make our product, our toolset or our environment better than it already is, and you'll be a part of that process.

We publish our Business Plan internally for all to see and regularly meet to discuss our progress and the improvements we have made, so you'll always know what we're planning and why.

Louise Lewis, Operations Manager
"It doesn't matter if you have just joined or been here for years; good ideas are welcome!"
Louise Lewis, Operations Manager

You can be involved as much or as little as you like, so if you do spot an opportunity you like the look of or have a bright idea for the future, we'll be all ears.