Desktop, Laptop & User IT Support
Our Desktop, Laptop & User IT Support package ensures that all of your PCs run smoothly, both now and well into the future, protecting your investment in your organisation's infrastructure.
The package includes:
- Regular maintenance inspections
- Security patches, updates and reboots
- Antivirus and malware protection
- Telephone and email helpdesk
- Regular onsite visits*
* Optional element, you choose what's best for you
Telephone and Email Helpdesk
We operate a dedicated telephone and email helpdesk.
Our technicians can connect directly and securely to your desktops and servers to diagnose problems remotely, allowing most telephone support calls to be resolved there and then.
Our standard helpdesk package covers most cases with 9am to 5pm availability, but we know that not all companies are the same. If your firm requires extra, extended, helpdesk cover for your early-bird and night-owl workers we can offer cover up to 14 hours a day, Monday to Friday, with our comprehensive availability.
|Monday to Friday||07|
|Standard Helpdesk||9am to 5pm, 8 hours|
|Early Helpdesk||7am to 5pm, 10 hours|
|Late Helpdesk||9am to 9pm, 12 hours|
|Comprehensive Helpdesk||7am to 9pm, 14 hours|
Maintenance Inspections, Backups & Security Patches
We ensure all of your desktops and laptops receive the latest security patches and updates, managed and centrally deployed automatically from your servers.
We'll work with you to ensure all business critical data is stored on your servers where it can be protected and regularly backed-up, and not left isolated on individual desktops or laptops.
If you opt for us to visit you onsite regularly, we'll also perform regular physical maintenance inspections and checks on your desktops and laptops too.
Mobile & Tablet Devices
Access to email, the Web and other IT services on the move is increasingly important, so we make sure that your users aren't left stranded when out of the office. We can help you setup and manage your devices, connect them to your email servers and help users when problems arise.
We can make regular, scheduled onsite maintenance visits to perform a range of proactive tasks on each desktop and laptop. We believe that face-to-face contact is the best way to get a true picture of the health of your IT. We are also able to tackle any issues individual users may be facing on-the-spot, saving the need for a call.