Our web-based management portal is written and developed in-house by our team of technology experts. Encrypted, secure, and private, it allows you to look behind the service we provide to gain real insight into your organisation's demands on IT, as well as interact with key aspects of the services we provide.
Access to our management portal is included free-of-charge to all Managed Services customers.
As a managed services customer you can monitor our performance against our two main service KPIs. We publish our overall performance across all of our customers here, but within the portal you can view the same statistics personalised to you.
You can unlock insights into the nature and frequency of your IT problems with detailed analysis of all issues raised with our IT Support & Helpdesk service.
Analyse raised issues by:
Our team will work with you to identify trends and help eliminate perennial problems once and for all.
Subscriptions to applicable managed services required.
As a part of our Cybersecurity managed service, you can keep a close eye on your organisation's key security-related metrics.
Secure Score is a metric in Microsoft 365 that measures your security posture made up from individual scores pertaining to Data, Devices, Apps, Azure and user Identity.
Subscriptions to applicable Cybersecurity managed services required.
As a part of our Artificial Intelligence managed service, you'll get access to key statistics and data that allow you to track the adoption of AI within your organisation.
As well as overall adoption rates, you can dig into the components that make it up, including Reach, Habit, Breadth and Momentum.
Subscriptions to applicable AI managed services required.
You can review all of your invoices and a current statement of account securely at any time, and dig deeper into your IT spend to see historic trends.
