I am delighted to announce the launch of our new AI Managed Service at ctm Information Technology.
Building on our 25 year history in deploying, supporting and securing Microsoft IT systems throughout the UK, this new offering is designed to help businesses fully harness the potential of artificial intelligence in a secure, controlled and productive manner.
Our team of Microsoft certified professionals is ready to guide you through every stage of AI adoption, ensuring your organisation remains at the forefront of this technological revolution.
The way we search for and use information is rapidly evolving, with generative AI tools such as Microsoft Copilot leading the charge.
Recent research shows that 75% of 18–34 year olds now use AI tools for online searches, and 92% of students have adopted AI in their studies, a dramatic rise from previous years.
Despite widespread adoption, many remain unaware of important safety mechanisms, highlighting the need for expert guidance.
AI delivers real economic value, especially for knowledge-intensive roles. Tools like Microsoft Copilot provide invaluable decision support, enabling teams to work smarter and more efficiently.
Our managed service ensures that your organisation maximises these benefits while maintaining robust security and governance controls.
We believe that effective use of AI starts with comprehensive training. Our AI Managed Service offers a variety of learning opportunities:
Training content is designed to be progressively broader, ensuring all users - from beginners to advanced - can gain confidence and proficiency with Microsoft Copilot.
Our Microsoft certified technicians provide day-to-day support for the Microsoft Copilot ecosystem.
This includes direct assistance with Copilot features, escalation management and agent support from basic search agents to complex workflow integrations.
Our AI Manged Service is integrated into our wider range of managed services meaning a single view of your estate from users, to servers to security to AI system. Critically, our AI and Cybersecurity teams work hand-in-glove to ensure the security and governance of your AI journey.
Adoption is key to realising the full value of AI investments.
Our AI team actively monitors user engagement and tool usage, feeding insights back into training and support programmes. We track active users and agents, review analytics for Microsoft Copilot Studio-created agents and maintain a audit of generative AI apps to ensure compliance and effectiveness.
These activities help optimise agent performance and keep your organisation up to date with the latest advancements.
Security and governance form the cornerstone of successful AI deployment.
Liaising with our Cybersecurity team, we manage AI-related security issues, utilising Microsoft Purview and Microsoft Defender for Cloud Apps to monitor alerts and enforce Data Security Posture Management policies.
We help detect and prevent sensitive data leakage, risky AI usage and unethical behaviour, ensuring that only authorised personnel access critical information. Policy reviews, permission and access management, and robust compliance checks guarantee that your AI systems adhere to legal, regulatory and organisational standards.
With a track record of excellence, ctm Information Technology is uniquely positioned to deliver best-in-class AI managed services.
84% Same Day Resolution | 88 Net Promotor Score | 25% Year-on-year growth |
Our commitment to security, continuous professional development and customer-centric approach ensures that your organisation receives the highest level of support, training and technical expertise.
If you are ready to unlock the true potential of artificial intelligence in your business, our AI Managed Service is here to help.
Contact us to learn more about our tailored offering, training programmes and ongoing support. Let;s shape the future together, safely and productively.