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Working at ctm

Modern Work Senior Technician

£34,300 + benefits

Join our rapidly growing team as a Modern Work Senior Technician, supporting Microsoft 365, Windows 11 and other Microsoft cloud systems in a hybrid role for our customers throughout the UK and beyond.

We provide a challenging environment for ambitious Technicians with many opportunities to develop your skills and progress your career in IT. 

Your role will to provide end-user support our customers’ Microsoft 365-based systems as a part of our helpdesk team. You will need to be skilled in analysing problems and supporting issues, providing diagnosis and solutions. 

Whilst the first few months will be on-premises at our offices in Cambridge, most of our team take advantage of our hybrid option and work around 2-3 days from home per week.

Key skills

  • End-user support of Microsoft 365
  • End-user support of Microsoft Windows 11
  • Excellent telephone and email communication

Supporting skills

  • Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
  • Ability to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts from time-to-time
  • Ability to be on-call on evenings and/or weekends as part of a team rota (additional pay applies)
  • Clean driving licence

Experience required

Minimum of 2 years’ experience in first/second/third-line support within an MSP or other high-paced helpdesk environment. 

Apply for this role

To apply for this role please complete our application form and we'll be in touch as soon as possible.


Security Screening

As we provide our customers with security-related services, all of our staff are required to pass a BS7858 security screening, both before starting employment and on an annual basis thereafter.

We only run these checks once you have accepted a job offer with us.


Investors in People Platinum Investors in People Platinum

The Investors in People standard is all about recognising that the team is the heart of our business. Irrespective of the technology used or the challenges faced, we work together as one to deliver for our customers and make this a great place to work.