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Working at ctm

Modern Work Senior Technician

£31,900 + benefits

We provide a challenging environment for an ambitious Senior Technician with many opportunities to learn new products and skills. In 2016 we achieved Investors in People Gold which re-enforces our commitment to continuous learning and providing the best working environment for our team. We have also been a Microsoft Partner for many years, which allows us to test and install the latest Microsoft software before many of our competitors.  

Your role will be supporting our customers’ systems. We support Microsoft based networks of 20 to 1,000 PCs. You will need to be skilled in analysing problems and support issues and providing diagnosis and solutions. 

This role will involve providing support for Microsoft 365, Windows 10/11 and other Microsoft cloud systems from both our Cambridge office and working from home.

Key skills

  • Support of Microsoft 365
  • Support of Microsoft Windows 10/11
  • Analysis and diagnosis of complex support issues
  • Excellent telephone and email communication

Supporting skills

  • Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
  • Ability to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts from time-to-time
  • Clean driving licence

Experience required

Minimum of 2 years’ experience in first/second/third-line support within an MSP or other high-paced helpdesk evironment. 

Apply for this role

To apply for this role please complete our application form and we'll be in touch as soon as possible.

Investors in People Gold Investors in People Gold

The Investors in People standard is all about recognising that the team is the heart of our business. Irrespective of the technology used or the challenges faced, we work together as one to deliver for our customers and make this a great place to work.