ISO 9001:2015

by Rupert Davey
November 2019

Quality has always been one of the foundation stones of our company. Our three core values are:

  • Always improving
  • People focussed
  • Proud of our achievements

Today's announcement reinforces this foundation stone and covers all three of our core values.

I am incredibly proud to announce that ctm IT Support is now a BSI ISO 9001:2015 certified firm!

From the introduction of the standard:

"The adoption of a quality management system is a strategic decision for an organisation that can help to improve its overall performance and provide a sound basis for sustainable development initiatives... This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements."

We switched from another provider to BSI to increase the robustness of the audit process and to truly test our metal. Our Operations Manager, Louise Lewis, lead the charge handling the auditors, the various system updates, process updates and marshalling of all team. Well done Louise, we couldn't have done it without you!

Well done again to all involved and thank you for your continued commitment to quality.

Rupert Davey
Managing Director