IT Support Senior Technician

£31,900 + benefits

We provide a challenging environment for an ambitious Senior Technician with many opportunities to learn new products and skills. In 2016 we achieved Investors in People Gold which re-enforces our commitment to continuous learning and providing the best working environment for our team. We have also been a Microsoft Partner for many years, which allows us to test and install the latest Microsoft software before many of our competitors.  

Your role will be supporting our clients’ systems. We support Microsoft based networks of 20+ PCs. You will need to be skilled in analysing problems and support issues and providing diagnosis and solutions. 

This role will involve providing support for our wide range of clients from our Cambridge office involving both on premises Windows Server, Microsoft Azure and Office 365 cloud services. 

Your typical day will include answering calls and emails on helpdesk and server administration.

A manual driving licence is required.


  • Profit share and annual performance bonuses (typically 10-15% base annually)
  • 20 paid holiday days per year plus Bank Holidays
  • 6 paid sick days per year
  • Negotiable, flexible hybrid working from home
  • 12 paid training days per year on a certified Microsoft syllabus
  • Matched personal pension (4% employee, 5% employer)
  • Death in service insurance (3 x annual salary as lump sum to estate)
  • Four weeks full pay, four weeks half pay parental leave for biological parents of new-borns or adoptive parents of children under the age of two
  • Free unlimited electric vehicle charging at the office in Quy
  • Access to the Octopus EV company car scheme for significant savings on leasing an electric vehicle
  • Access to trade pricing for personal purchases of computer hardware and software

Key Skills

  • Support of Microsoft Windows servers and Office 365
  • Analysis and diagnosis of complex support issues
  • Excellent telephone and email communication

Supporting Skills

  • Working knowledge of Microsoft Exchange, Azure and Hyper-V

Experience Required

Minimum of 2 years’ experience in a customer-facing role. Experience working for multiple customers at the same time would be beneficial.

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