IT Support Senior Technician

£28,000 + profit share + benefits

We provide a challenging environment for an ambitious Senior Technician with many opportunities to learn new products and skills. In 2016 we achieved Investors in People Gold which re-enforces our commitment to continuous learning and providing the best working environment for our team. We have also been a Microsoft Partner for many years, which allows us to test and install the latest Microsoft software before many of our competitors.  

Your role will be supporting our clients’ systems. We support Microsoft based networks of 20+ PCs. You will need to be skilled in analysing problems and support issues and providing diagnosis and solutions. 

This role will involve providing support for our wide range of clients from our Cambridge office involving both on premises Windows Server, Microsoft Azure and Office 365 cloud services. 

Your typical day will include answering calls and emails on helpdesk and server administration.

A manual driving licence is required.

Key Skills

  • Support of Microsoft Windows servers and Office 365
  • Analysis and diagnosis of complex support issues
  • Excellent telephone and email communication

Supporting Skills

  • Working knowledge of Microsoft Exchange, Azure and Hyper-V

Experience Required

Minimum of 2 years’ experience in a customer-facing role. Experience working for multiple customers at the same time would be beneficial.

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