IT Support Apprentice

We provide a challenging environment for ambitious Technician Apprentices with many opportunities to learn new products and skills.

From our Cambridge office, your role will be to support our clients’ systems, which are Microsoft based networks of 20+ PCs.  You will need to be skilled in analysing problems and support issues and providing diagnosis and solutions.

Your typical day will include time monitoring the telephone helpdesk mixed with diagnosing and fixing client-side issues. There will be opportunities to achieve Microsoft certifications and in-depth-on-the-job training will be provided.

In 2016 we achieved Investors in People Gold which re-enforces our commitment to continuous learning and providing the best working environment for our team. We have also been a Microsoft Partner for many years, which allows us to test and install the latest Microsoft software before many of our competitors.  

Benefits

• Profit share and annual performance bonuses (typically 10-15% base annually)
• 20 paid holiday days per year plus Bank Holidays
• 6 paid sick days per year
• Negotiable, flexible hybrid working from home
• 18 paid training days per year on a certified Microsoft syllabus
• Matched personal pension (4% employee, 5% employer)
• Death in service insurance (3 x annual salary as lump sum to estate)
• Four weeks full pay, four weeks half pay parental leave for biological parents of new-borns or adoptive parents of children under the age of two
• Free unlimited electric vehicle charging at the office in Quy
• Access to the Octopus EV company car scheme for significant savings on leasing an electric vehicle
• Access to trade pricing for personal purchases of computer hardware and software