Account Manager

£35,200 + benefits

We have an opportunity for an experienced Account Manager with a strong Managed Service Provider (MSP), Cloud Solution Provider (CSP) and/or general SME IT consultancy background.

You will be responsible for managing a portfolio of existing customers and their IT Support and Microsoft cloud subscription contracts.

You will be working as part of a team in a capable and friendly organisation reporting directly to the Managing Director.  The main duties of this role include:

  • Managing your portfolio of existing customers
  • Assisting with cross sell/up sell opportunities
  • Ensuring customer success and satisfaction¬† ¬†
  • Travelling to customer sites

You should be personable and able to build close working relationships with ease.


  • Profit share and annual performance bonuses (typically 10-15% base annually)
  • 20 paid holiday days per year plus Bank Holidays
  • 6 paid sick days per year
  • Negotiable, flexible hybrid working from home
  • 12 paid training days per year on a certified Microsoft syllabus
  • Matched personal pension (4% employee, 5% employer)
  • Death in service insurance (3 x annual salary as lump sum to estate)
  • Four weeks full pay, four weeks half pay parental leave for biological parents of new-borns or adoptive parents of children under the age of two
  • Free unlimited electric vehicle charging at the office in Quy
  • Access to the Octopus EV company car scheme for significant savings on leasing an electric vehicle
  • Access to trade pricing for personal purchases of computer hardware and software

Key Skills

  • Good business and commercial acumen
  • Excellent verbal, written and presentation skills
  • Own vehicle suitable for customer travel

Supporting Skills

  • Self-starter
  • Knowledge of current Microsoft cloud products

Experience Required

Minimum 3 years account management or sales experience in an CSP/MSP/IT consultancy environment

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