Charity IT Support

IT Support for charity across the home counties

As a registered charity SMART has a vision to transform communities across the home counties of Berkshire, Bedfordshire, Oxfordshire and Buckinghamshire giving every person the opportunity to achieve their fullest potential. They provide safe spaces to work with vulnerable people, empowering them to make positive changes and take control of their lives.

They help adults and young people, families and individuals with complex needs, working alongside people affected by drug and alcohol use, and those who find themselves homeless or rough sleeping.

Problem Statement

With several privately hosted legacy Windows Servers, they were receiving an unreliable service and poor value for money. Costs needed to go down, value needed to go up, security needed reviewing, all with a phased implementation. Avoiding a costly server replacement project was also on the list!

Solution & Benefits

Making full use of their charity status, ctm IT Support migrated data and management systems to the Microsoft Cloud.

With all PCs on Windows 10 Pro, SharePoint Online and OneDrive for Business took care of the data. Enterprise Mobility & Security E3 took care of the management. Office 365 Advanced Threat Protection and Microsoft Multi Factor Authentication among other measures took care of the security.

Following the project and with legacy servers decommissioned, ctm IT support kicked in and provide 7am to 9pm helpdesk coverage, onsite support, hardware procurement and a full reporting suite.

SMART has an agile, secure and cheap-to-run IT system that’s well supported with full visibility.

We now have a solid, fast and cost-effective IT capability fit for our office-based, mobile and home working staff. The team at ctm IT Support are highly professional and respond quickly to problems in a knowledgeable and practical way. Thank you!

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