About Us

Simply the best IT support for businesses in Cambridge and beyond.

We design, install and support IT networks for small and medium sized businesses. 

Specialising in Microsoft technologies we provide a complete, outsourced IT service including onsite and remote technical support, 24/7 system monitoring and supply of the latest hardware and software.

Why ctm?

Real people, real service, real time

Friendly, personal service from a dedicated, local team backed by ISO quality assured processes and tools

We believe in building strong, personal relationships with our customers, and our team like nothing more than working directly with you or discussing ideas over the phone. We are audited every year to the internationally recognised ISO 9001 standard and have access to the latest products direct from Microsoft.

Calls answered within three rings and emails within fifteen minutes by Microsoft certified professionals

You’ll have a small number of technicians working for you that you’ll know by name. Your calls will be answered within three rings and your emails within fifteen minutes by our trained Helpdesk team, not under-skilled script readers in a distant call-centre, and the majority of calls will be resolved on-the-line there and then.

Emergencies covered: our on-call technicians are there when you need them, 24 hours a day, 365 days a year

In addition to our standard telephone and email Helpdesk service, we provide an emergency on-call service outside of normal working hours direct to our Technicians and Engineers so, if the worst happens and you need us urgently, we’ll always be there for you, no matter what the time of day or night.

A wealth of expertise

Your site and key servers monitored 24/7/365 ensuring smooth running and a quick response to any problems

We’ll monitor all of your key servers and services remotely 24/7 with email and SMS alerts to notify our technicians at the first sign of a problem. We’ll configure all of your key IT services to notify us directly of any problems, including virus detections and hardware failures, so we’ll always have our finger on the pulse.

Our Microsoft Silver and Dell Registered Partnerships enhance our depth of knowledge and product support

Established in 1999, we have gained a huge amount of experience in a wide range of technologies and products over the years. Our in house specialists ensure that we’ve always got the knowledge we need at our fingertips, while our continual development program ensures that our knowledge stays current, accurate and deep.

The latest technology providing online issue tracking, electronic billing and bookings straight to your calendar

We use the latest web technologies throughout our product to make it easier than ever for you to work with us. You’ll receive automatic updates on all of the issues we are handling for you, paperless invoicing and all of our onsite visits and planned downtime bookings will be emailed directly into your calendar.

Satisfaction guaranteed

Don’t get locked-in to a bad deal: we provide flexible, three month contracts and fixed monthly billing

All our short-term, flexible contracts have a notice period of just three months and a fixed monthly charge for our Core support package. If you need to change your commitment levels or if you change your mind, you aren’t locked into a long term agreement that can’t adapt to the changing needs of your business.

Tell us how we’re doing! Our account managers will be in touch regularly to ensure you’re completely satisfied

We put the satisfaction of our customers at the very top of our list. Everything we do is dedicated to the aim of ensuring that you receive the best possible service we can deliver. We’ll check in with you on a regular basis to ask what you think of our service and the scores and comments we receive are published on our website.

Don’t take our word for it; let us prove it to you. Why not put us to the test and try us risk free for three months?

Simply the best IT support for business, it's what we do. But don’t take our word for it, let us prove it to you. Our trial package lets you try us for three months. We’ll check in with you regularly during the trial and if at any point you change your mind you can simply walk away. No long-term contracts, no tie-ins, no charge.

Our Culture

Always improving

We understand that you want reliable IT systems that let you get on with your business. Proactive monitoring of our customers means we can spot trends and develop solutions before they become problems.

People focussed

Every one of our technical staff is friendly and approachable. They don't hide behind technical jargon. They take pride in delivering the best customer service and are enthusiastic about what they do.

Proud of our achievements

We have won a number of Awards and Accreditations which we are proud to display. They show our commitment to quality, people and the technologies we support.

Value cloud

Our value cloud shows all of the words that we feel best express what we stand for, sized by importance and voted for by our team.

Systems Value Cloud