Case Studies
Xenova Technical Support
February 2007 onwards
Xenova Biomanufacturing is a contract manufacturing organisation providing manufacturing services and consultancy to the pharmaceutical industry. They are based on two sites both located on the Cambridge Science Park.
- Large number of client PCs running Windows XP Professional
- Onsite Support - Weekly onsite visits to proactively check the client systems
- Offsite Support - Regular weekly server monitoring
- Offsite Support - Telephone support and remote access reduces time to resolution
We are onsite every Wednesday to assure a high level of service and building a personal relationship with the staff at Xenova - an important element of IT support.
Because of the regular communication, we are feely available to discuss ways to maximise the impact of the available budget. With a combination of our professional recommendations and our understanding of Xenova's business objectives we can build a timetable for success
