Case Studies
Regenersis Technical Support
2002 onwards
We have provided Regenersis plc with Technical Support since their inception in 2002. With users in London, Paris, Lille, Brussels, Romania, Italy and Portugal, all linked using a Wide Area Network and VPN, they require confidence that their IT systems will run flawlessly on a daily basis.
- Regenersis have dedicated servers with over sixty desktops and laptops, all linked across an international Wide Area Network and VPN
- We take a proactive approach to fault prevention on each and every one of these systems with remote access proving an extremely cost effective way of achieving this.
- As well as offsite support, we also provide Regenersis with structured onsite time on a weekly basis with an engineer onsite for up to three full days in any week. This time is planned in advance, ensuring it is well spent, performing hardware repairs and upgrades, user training and physical networking - tasks which cannot be performed remotely.
- As a result of the support we provide Regenersis are able to concentrate on their core business rather than battling with IT problems.
- Maintaining client satisfaction is absolutely essential. Regular client satisfaction checks allow ctm Technical Support to get direct, real world, feedback on our performance. ctm Technical Support work closely with the Regenersis Head of IT to ensure all Regenersis staff are receiving the level of service they need.
