Case Studies
Redfox Technical Support
Redfox works within the food industries to provide a broad range of skills in a very specialist area of personnel recruitment and training. They process CVs and general applications from a client side and job opportunities from a company side.
Redfox is a small company employing around 10 people. They have a number of part-time staff and remote home users which put dependable IT at the heart of their organisation. We support all their users, ensuring that they are free to perform their job function without having to worry about their IT.
- Redfox run Windows Small Business Server 2003
- Client systems running Windows XP Professional
- Onsite Support - Regular monthly onsite visits to proactively check the client systems
- Offsite Support - Regular weekly server monitoring
- Offsite Support - Telephone support and remote access reduces time to resolution
- Real-time server monitoring
Performing the regular proactive visits is an excellent opportunity for a good, old-fashioned face-to-face chat. It really has helped to build a trusting relationship between us and Redfox - we understand the way their business works and our service is sympathetic to their exact needs.
