Spotlights
Reactive Support
OK, we admit it. Sometimes things go wrong that neither we nor you have planned for. What we can ensure, however, is when they do, we'll be at the end of telephone line, ready to jump in the van or log on to your systems remotely to resolve the issue quickly and effectively.
- Reactive issues are random in both nature and frequency
- Reactive issues usually result in downtime for end users
- They cannot be planned for
- We aim to reduce these with our Proactive approach but the reality is that Reactive issues will always occur
- With an SLA we will guarantee diagnosis of Reactive issues within a pre-agreed timeframe
A reactive issue can be anything from "my printer doesn't print" to a power cut affecting your entire organisation. With our Microsoft Certified Desktop Support Technicians, we are able to offer you the peace-of-mind that such issues will be prioritised and dealt with using our internal triaging system to ensure your issue gets the attention it deserves.
Whether it's an absolute emergency or you've simply forgotten how to perform that vital function in Excel that allows you to deliver your management reports on time, we're here.
Pricing
Onsite: £50 call-out fee and support billed in 15 minute slots.
Offsite: Support billed in 15 minute slots.
See our Rate Cards page for more details.
