Case Studies
Waterland Associates Technical Support
Waterland Associates, an established architectural practice founded in 1997 by David Smith BA Dip.Arch RIBA, is based in Oundle, Northamptonshire. The practice offers wide-ranging architectural services and hi-tech AutoCAD expertise and is supported by ctm Technical Support.
They have a core of very well specified workstations. These workstations are the powerhouse behind the designs produced by the Waterland staff and so uptime is everything!
- Client systems running Windows XP Professional
- Onsite Support - Regular monthly onsite visits to proactively check the client systems
- Offsite Support - Regular weekly server monitoring
- Offsite Support - Telephone support and remote access reduces time to resolution
- Real-time server monitoring
Any small business is keen to maximise value for money. Waterland Associates is no different and, by acknowledging that a proactive approach to Technical Support minimises reactive work, they achieve very good value for money from our service.
