ctm recognises that the disciplines of quality, health & safety and environmental management are an integral part of its management function. The Company views these as a primary responsibility and to be the key to good business in adopting appropriate quality standards.

As such we have committed to uphold the values of both ISO 9001:2008 and Investors in People through this policy.

The Company's product is defined by its three key Fundamentals:

• Comprehensive Service
• In-house Implementation
• Commitment to Quality

To achieve these fundamentals, the Company believes that all of its staff should embody the highest levels of quality in four key areas:

• Work
• Attitude
• Presentation & Communication
• Management

The Company quality policy calls for continuous improvement in its quality management activities and business will be conducted according to the following principles.

We will:

• Comply with all applicable statutory laws and regulations.
• Follow a concept of continuous improvement and make best use of our management resources in all quality matters.
• Communicate our quality objectives and performance against these objectives throughout the Company and to interested parties.
• Take due care to ensure that activities are safe for employees, associates and subcontractors, as well as others who come into contact with our workplace.
• Work closely with our Clients and suppliers to establish the highest quality standards.
• Adopt a forward-looking view on future business decisions that may have quality impacts.
• Train our staff in the needs and responsibilities of quality management.